69ph Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how 69ph ("69ph," "we," "us," or "our") collects, uses, shares, retains, and protects personal data relating to individuals who access or use the 69ph website at 69ph.biz and all related services, games, and features offered through the platform (collectively, the "Service").

This Policy applies to all registered 69ph account holders, visitors to the 69ph website who have not registered, individuals who contact 69ph customer support, and any other person whose personal data is processed by 69ph in connection with the Service.

By accessing the 69ph website, creating a 69ph account, or otherwise using the Service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the 69ph platform.

This Policy should be read alongside the 69ph Terms & Conditions, which govern your use of the Service generally.

2. Data Controller

The data controller responsible for personal data collected through the 69ph platform is 69ph, operating the Service at 69ph.biz. For all data privacy enquiries, requests to exercise your rights, or complaints, you may contact us at:

Email: support@69ph.biz

Please include "Privacy" in the subject line of your email and provide your registered 69ph account email address for account-related requests.

3. Personal Data We Collect

The categories of personal data that 69ph collects about you include the following:

69ph does not collect or process special categories of sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) except where explicitly required by law for identity verification purposes and with your explicit consent.

4. How We Collect Your Data

4.1 Data You Provide Directly

The majority of personal data 69ph holds is provided directly by you when you register a 69ph account, complete identity verification, make deposits or withdrawals through the 69ph cashier, contact customer support, set responsible gaming limits, or participate in promotions.

4.2 Data Collected Automatically

When you visit 69ph.biz, certain technical data is collected automatically through cookies, web beacons, server logs, and similar technologies. This includes your IP address, device and browser information, and pages visited. This data is used for security monitoring, fraud prevention, and platform performance improvement. See Section 8 for more detail on cookies.

4.3 Data from Third Parties

69ph may receive personal data about you from third-party sources in limited circumstances, including: identity verification service providers (for KYC checks), payment processors (for transaction status updates), and fraud prevention services (for risk assessment). Data from these sources is used solely in the context for which it was obtained.

5. Purposes and Legal Bases for Processing

69ph processes your personal data for the following purposes and on the following legal bases:

• Account registration and management: Processing is necessary for the performance of our contract with you as a registered 69ph player.
• Identity and age verification (KYC): Processing is necessary for compliance with anti-money laundering obligations and the legal requirement to verify that all 69ph players are aged 21 or older under Philippine gaming regulations.
• Payment processing: Processing is necessary for the performance of our contract with you — specifically, to process your deposits and pay out your winnings.
• Fraud prevention and security: Processing is necessary for our legitimate interests in protecting the 69ph platform and its users from fraud, money laundering, and unauthorised access.
• Responsible gaming: Processing is necessary for compliance with responsible gaming obligations and in our legitimate interest in promoting safe gaming practices.
• Customer support: Processing is necessary for the performance of our contract with you and for our legitimate interests in resolving disputes and improving service quality.
• Marketing and promotional communications: Processing is based on your consent where required. You may withdraw consent for marketing communications at any time by contacting support or using the unsubscribe option in any marketing email.
• Regulatory compliance and record-keeping: Processing is necessary for compliance with applicable legal and regulatory obligations, including anti-money laundering record retention requirements.

6. Sharing Your Data with Third Parties

69ph does not sell, rent, or trade your personal data to third parties for their commercial benefit. Your data may be shared with the following categories of third parties in the course of providing the Service:

• Payment processors: GCash, Maya, BPI, BDO, UnionBank, and other payment providers receive the minimum account and transaction data necessary to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC and age verification services receive identity documents and related data for the purpose of verifying your eligibility to use the 69ph platform.
• Game software suppliers: 69ph game providers may receive a unique anonymised player identifier and bet/win data for the purpose of game history reconciliation. They do not receive your name or contact details.
• Fraud and security service providers: Technical data including IP addresses and device fingerprints may be shared with fraud prevention services to protect the platform.
• Regulatory authorities and law enforcement: 69ph will disclose personal data to competent authorities where required to do so by law, court order, or regulatory direction. This includes PAGCOR and relevant anti-money laundering agencies where applicable.
• Professional advisers: Lawyers, accountants, and auditors may access personal data where strictly necessary for the provision of professional services to 69ph, subject to confidentiality obligations.

All third parties to whom 69ph discloses personal data are required to process that data only for the purpose for which it was shared and in accordance with applicable data protection law.

7. International Data Transfers

The 69ph platform serves Filipino players primarily from within the Philippines. Some of the third-party service providers used by 69ph — including game software suppliers and identity verification providers — may be located in, or process data in, jurisdictions outside the Philippines. Where such transfers occur, 69ph ensures that appropriate safeguards are in place, including contractual data processing agreements that require the receiving party to maintain data protection standards equivalent to those applicable in the Philippines.

8. Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device by a website you visit. They are widely used to make websites work more efficiently and to provide information to website operators about how users interact with the site.

8.2 Cookies Used by 69ph

• Essential cookies: Required for the 69ph platform to function, including maintaining your login session, remembering your language and display preferences, and securing your account during a gaming session. These cannot be disabled without impairing the Service.
• Analytics cookies: Used by 69ph to understand aggregate user behaviour — which pages are most visited, how long sessions last, and where technical issues arise. This data is processed in aggregate and is not used to identify individual users.
• Security cookies: Used to detect and prevent fraudulent activity and unauthorised account access attempts.

8.3 Managing Cookies

You can control and delete cookies through your browser settings. Most browsers allow you to refuse all or some cookies, or to alert you when cookies are being sent. Note that disabling essential cookies will prevent you from logging in to your 69ph account and using the Service normally.

9. Data Security

69ph implements technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and 69ph servers.
• Encrypted storage of passwords using industry-standard salted hashing algorithms. 69ph employees cannot view your password.
• Role-based access controls limiting employee access to personal data to those who require it to perform their job functions.
• Regular security assessments and penetration testing of the 69ph platform infrastructure.
• Two-factor authentication (2FA) available to all registered 69ph players and required for all internal staff accounts.

No online platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 69ph will notify affected players and relevant authorities as required by applicable law.

10. Data Retention

69ph retains personal data for as long as necessary to fulfil the purposes described in this Policy, subject to the following minimum retention periods:

• Account and identity data: Retained for a minimum of five (5) years from the date of account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications: Retained for three (3) years from the date of the last communication, or longer where records are relevant to an ongoing dispute.
• Technical and usage data: Typically retained for twelve (12) months in identifiable form, after which it may be retained in anonymised aggregate form indefinitely.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.

11. Your Rights

Subject to applicable law and certain conditions, you have the following rights in relation to personal data held about you by 69ph:

• Right of access: You may request a copy of the personal data 69ph holds about you.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected. For basic account details, you can update these directly in your 69ph account settings.
• Right to erasure: You may request that 69ph delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations that may require 69ph to retain certain records.
• Right to restrict processing: You may request that 69ph temporarily restrict the processing of your data in certain circumstances, such as while an accuracy dispute is resolved.
• Right to data portability: You may request that 69ph provide your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.
• Right to object: You may object to processing based on legitimate interests, including for direct marketing purposes.

To exercise any of these rights, contact 69ph at support@69ph.biz with the subject line "Data Rights Request." 69ph will respond within thirty (30) days of receiving your request.

12. Children and Minors

The 69ph platform is strictly for persons aged 21 years and older. 69ph does not knowingly collect personal data from individuals under the age of 21. If 69ph becomes aware that personal data has been collected from a person under 21, that account will be immediately suspended and the personal data deleted or quarantined pending investigation in accordance with applicable law.

If you are a parent or guardian and believe your child has created a 69ph account, please contact support@69ph.biz immediately.

13. Changes to This Privacy Policy

69ph reserves the right to amend this Privacy Policy at any time. Material changes will be communicated to registered players via email to the address on file and/or via an in-platform notice on next login. The date of the most recent update is displayed at the top of this page. Continued use of the 69ph platform after the effective date of any amendment constitutes your acceptance of the revised Policy.

We encourage you to review this Policy periodically to stay informed about how 69ph is protecting your data.

14. Contact and Complaints

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by 69ph, please contact:

Email: support@69ph.biz (Subject: Privacy)

If you are not satisfied with 69ph's response to your privacy concern, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

Reminder: 69ph support staff will never ask for your account password or full payment credentials via email or chat. If you receive such a request, do not respond and report it to support@69ph.biz immediately.